Elgaru takes pride in our successful track record in centre management. In a shopping centre, facilities management plays a crucial role in ensuring smooth day-to- day operations and maintaining an inviting, safe environment for customers and tenants. The categories of facilities management ina shopping centre can be divided into similar hard and soft facilities management tasks, but with specific focusareas tailored to the retail environment.
Centre and Facility Management
Hard Facilities Management (Hard FM) Services offered
These tasks are related to the physical infrastructure and equipment within the shopping centre:
Building maintenance
Regular inspections and maintenance of the structural integrity of the centrel, including walls, roofing, floors, and ceilings.
Electrical systems
Managing and maintaining lighting, power distribution, escalators, elevators, and backup generators.
HVAC systems
Ensuring proper heating, ventilation, and air conditioning for customer comfort throughout the shopping centre.
Fire safety systems
Maintenance of fire alarms, sprinklers, emergency exits, and fire extinguishers in compliance with local safety regulations.
Plumbing and water systems
Maintaining bathrooms, drinking water supplies, and drainage systems.
Parking management
Ensuring that parking areas are properly maintained, with working lighting, barriers, and signage.
Soft Facilities Management (Soft FM) Services offered:
These services focus on people, cleanliness, and customer experience:
Security services
Managing security staff, CCTV systems, access control, and patrolling to ensure a safe environment for shoppers and retailers.
Cleaning services
Regular cleaning of common areas, restrooms, food courts, escalators, and entrances, ensuring the shopping centre remains hygienic and presentable.
Waste management
Efficient disposal of waste generated by both customers and tenants, including recycling programs.
Customer service
Managing information desks, helping customers with inquiries, lost items, and providing directions.
Landscaping and groundskeeping
Maintaining any outdoor areas such as gardens, fountains, or plazas to enhance the aesthetic appeal.
Mall ambiance
Controlling background music, lighting, and decorations, especially during seasonal periods, to create a welcoming environment.
Other Key Categories which Elgaru can assist you with:
Retail space management
Ensuring that tenant spaces are properly maintained, facilitating any necessary repairs or modifications, and managing leaseagreements.
Tenant relations
Managing communication with retail tenants, coordinating shared services, and handling complaints or issues related to the facilities.
Health and safety management
Ensuring that health and safety regulations are followed across all areas, particularly in food courts and tenant stores.
Energy management
Implementing energy- efficient practices such as LED lighting, automated systems for reducing energy consumption, and compliance with environmental standards.
IT and Wi-Fi services
Managing public Wi-Fi, security of the network infrastructure, and any IT systems used by tenants or customers.
Each of these aspects ensures that the shopping centre operates efficiently, provides a positive customer experience, and supports the retailers in their day-to-day operations.
